Refund Policy
- Written by PsrStyles.com
- Category: Terms
While PsrStyles guarantees that all products are 100% free from defects and malfunctions, we accept returns for full refunds or exchanges in the following circumstances:
- The product you received is defective
- Incorrect compatibility information on our website resulted in purchasing an incompatible item
- You did not receive the product or download link for your order
!Important Note
If you placed an order by mistake, you can modify it by contacting us immediately after purchase.
When Requesting a Refund, We May Ask For:
- A short video (to verify any product issues or defects)
- Photos (to examine potential product problems or defects)
- Your order number
- Your Instrument Info File (learn more about instrument info files here...)
- Additional information regarding your order
For these cases, please contact us within 14 calendar days of your purchase. Refund requests submitted after this period will not be accepted.
- Orders placed with a credit card will be refunded to the original card or issued as store credit.
- Orders placed through PayPal will be refunded to the PayPal account used for the transaction.
- To request a refund, please complete our Customer Service Inquiry Form. Include the product name(s) you wish to return, your order number (found in your order history and confirmation email), and the reason for return to avoid processing delays.
Please Read Our Return Policy Carefully to Avoid Potential Issues:
- We provide demos for all digital products. You can review the demo and assess product quality before purchasing.
- Compatibility and system requirements are listed on each product detail page for your review before ordering.
- If you need assistance with your order, please contact us. We support customers for over a year after receiving both free and premium products.
- If you haven't received your order within the specified timeframe, please notify us, and we will gladly resend your order promptly.
- When approved for a full refund, we process your refund within 12-24 hours. Please note: depending on your payment method, it may take 7-15 business days for the funds to appear in your account.
Tips to Prevent Ordering Issues:
- Before purchasing from psrstyles.com, we strongly recommend registering or logging into your account at: https://psrstyles.com
- Carefully read the Terms & Conditions of PSRSTYLES.com
- Thoroughly review the full Description, Compatibility, and Requirements of any product before ordering
- Read the Installation Guide and Instructions for your product
- Ensure the product you're ordering is compatible with your keyboard, hardware, or software. Note: Some Expansion Packs may require manual adjustments for compatibility with certain keyboards. Learn more...
- When purchasing digital products, verify that you have the appropriate compatible keyboard, hardware, or software, and meet all system requirements
- Confirm that your keyboard, hardware, or software meets the recommended version requirements listed on the product page
- To avoid delays and errors, please provide accurate billing information including: Email, First Name, Last Name, Address, Zip/Postal Code, City, Country, State/Region/Province, and Phone Number. Ensure all required fields (marked with an asterisk *) are completed.
